A past-due invoice means not getting paid by the agreed-upon due date in the invoice payment terms. Late payments put your firm at risk. You can’t pay your bills if your customers don’t pay theirs. The most important thing to remember when dealing with past-due payments is to keep calm and positive, even if you have to work harder to collect. However, invoice software will ease your task and help you understand how to write past due invoice reminders with some email template examples given below.
Email Template for Past Due Invoices
Send a kind email reminder, noting that the invoice might get lost in the shuffle. That may be sufficient to remind people to send it. Alternatively, people may reply, “The cheque is in the mail,” you know the balance due will arrive soon.
- Email template for past due invoice
Subject line: [Name of your business]: Invoice #XXXX for the [Product or Service] provided is due today
Hello, [Name of the customer],
I hope this message finds you in good health.
This email reminds you that payment is due today on invoice #XXXX for the sum of [invoice amount], which was sent on [sent date].
We have yet to receive payment on this invoice, and we would appreciate it if you could confirm a payment date. A late fee will get assessed if payment is not received by the [late fee penalty date].
We’d like to prevent a late fee, so please contact us if you have any problems with this invoice.
Day 15: Two weeks behind schedule
When your payment is two weeks late, you could start to feel anxious. If you haven’t heard from them after your first reminder, give them a call to confirm they have the invoice and ask if they have any questions. They may fail to advise you that they require specific information, such as a PO number etc. It’s also possible that your invoice got forgotten because one of your customer’s employees was absent.
Don’t be afraid to question why your invoice does not get paid; there’s nearly always a solid reason. If you used GST invoicing software, then be sure that you have all the rights legally to send reminders.
Day 60: It’s been two months
The 60-day invoice reminder email
Follow the same format as above but make your email stronger.
You must pay immediate attention to this critical message. I’ve contacted you on multiple occasions about a now 60-day past-due payment.
I have not yet received payment on invoice #XXXX for the amount of [INR ], which was due on [date]. Please get advised that if it takes more time after the due date, you may get charged an additional late fee of INR for the same.
Your account will get forwarded to a collections agency if your payment is not completed by the [final date]. That can get avoided by paying as soon as feasible. I’m hoping that we can resolve this issue as early as possible.
These are some of the templates to use for sending a reminder. We suggest you use invoicing software to generate the right amount, and you can calculate the late payment fees as well using it.